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Customer Support Engineer GSM/EDGE-BSC-Tunisia
Posted date [2010-Mar-01]
(ID: 44)
Hi All
This role is only for non NSN employees and you must have all the skills to be considered
Job description:
• First level technical support for customer queries.
• SW maintenance activities: installation & test of technical/change notes /change deliveries.
• SW upgrades and technical audits on site.
• On-site support at customer’s premises participating network operation service, when applicable.
• Plan and run a subproject (like SW upgrade, SW change planning, and tailored technical support)
• Installation and/or commissioning and/or integration activities.
• Network expansion activities.
• Technical/customer acceptance testing.
• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).
• Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)
Main skills: Nokia Siemens equipments
Competence Level : 4
Language : Arabic is preferred but and French/English is ok.
Location: Tunisia : engineers will work on BSC site mainly
International driving license is requested
Start date : 01st March 2010
Duration : 2 months
This role is only for non NSN employees and you must have all the skills to be considered
Job description:
• First level technical support for customer queries.
• SW maintenance activities: installation & test of technical/change notes /change deliveries.
• SW upgrades and technical audits on site.
• On-site support at customer’s premises participating network operation service, when applicable.
• Plan and run a subproject (like SW upgrade, SW change planning, and tailored technical support)
• Installation and/or commissioning and/or integration activities.
• Network expansion activities.
• Technical/customer acceptance testing.
• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).
• Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)
Main skills: Nokia Siemens equipments
Competence Level : 4
Language : Arabic is preferred but and French/English is ok.
Location: Tunisia : engineers will work on BSC site mainly
International driving license is requested
Start date : 01st March 2010
Duration : 2 months
